Contact Us - Get Expert Loan Advice

Choose How to Reach Us

All contact methods monitored during business hours

📧

Email Us

hello@estebandco.com

Best for: Detailed questions, sharing documents, non-urgent enquiries

Response: <2 hours

📱

Call or Text

0424 406 977

Best for: Quick questions, discussing your results, urgent matters

Mon-Fri 9am-6pm

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Submit Enquiry Form

Fill out the form below with your specific question

Best for: Specific loan enquiries, callback requests, document sharing

Response: <2 hours

Send Us a Message

We'll respond within 2 hours during business hours (Mon-Fri 9am-6pm AEST)

Your Name *

Email Address *

Phone Number Optional - only if you'd like us to call you back

What type of loan are you interested in? *

Type of Enquiry *

Your Message * Please include as much detail as possible so we can provide the most accurate response

Preferred Contact Method *

I consent to Esteb and Co contacting me about my enquiry. I understand this is not a loan application and I'm under no obligation. *

⚠️ Please complete the verification below to submit your message

Business Hours & What to Expect

We're a new brokerage, here's what you should know

📅 Business Hours

Monday - Friday: 9:00am - 6:00pm AEST
Saturday: Closed
Sunday: Closed
Public Holidays: Closed

Response Times:

Email: Within 2 hours (business hours)
Phone: Answered live or callback within 1 hour
Contact Form: Within 2 hours (business hours)
After Hours: Response next business day by 10am

                    ✅ What We Can Help With
                    Assessment Results: Explaining your matches, approval probability, personalized rates
Lender Questions: Details about specific lenders, comparing options
Application Help: Documents needed, timeline, next steps
Algorithm Questions: How matching works, how scores are calculated
Technical Issues: Website problems, portal access issues
General Loan Advice: LVR, DTI, credit score questions

                

⚠️ Please Note

We're a new brokerage: We don't have a physical office yet—we operate digitally
All meetings: Currently via phone or video call (Zoom, Teams)
Document sharing: Via secure portal upload or encrypted email
Assessment first: For specific loan advice, please complete our 2-minute assessment first
No walk-ins: We don't have a physical location—fully digital service

Why digital? Our technology-first approach allows us to keep costs low, respond faster, and provide 24/7 access to your assessment results via our portal.

Common Questions

Q: Do I need to contact you to use your service?

A: No! Our 2-minute assessment is fully automated. You'll get your personalized lender matches instantly without needing to speak to anyone. Contact us only if you have questions or want human guidance on your results.

Q: Can I visit your office in person?

A: We don't have a physical office—we're a fully digital brokerage. All communication is via email, phone, video call, or our secure portal. This keeps our costs low and allows us to invest in our technology instead of expensive rent.

Q: How quickly will you respond?

A: Within 2 hours during business hours (Mon-Fri 9am-6pm AEST). After hours or weekends, we'll respond the next business day by 10am. Emergency? Call us and we'll get back to you ASAP.

Q: Is there a cost to contact you?

A: No. All loan advice, assessment reviews, and application support is 100% free. We only get paid if your loan settles, and you don't pay us—the lender does. There are no fees to speak with us or ask questions.

Q: What if I've already completed an assessment?

A: Great! When you contact us, mention your assessment ID or email address you used. We can review your results together and explain why certain lenders were recommended, discuss approval probability, or help you choose between options.

Q: Can you help if I haven't done the assessment yet?

A: Absolutely! We can answer general loan questions, explain how our matching algorithm works, or discuss what information you'll need. However, for specific lender recommendations and personalized rates, you'll need to complete the 2-minute assessment first.

Get in Touch With Esteb and Co