Finance broking explained.
Straight answers to the questions people ask about first homes, refinancing, investing, self-employment, construction, credit problems and how we work.
The answers below are general guidance and not personal advice. Eligibility for grants, concessions and loan structures depends on your individual circumstances, state of residence, property type and lender policy. We recommend speaking with a broker or accountant about your specific situation before making decisions.
First home buyers
5 questions01What is the QLD First Home Owner Grant for 2026?
Queensland first home buyers are eligible for a grant of up to $15,000, depending on the property purchase price and your circumstances. The scheme aims to help eligible buyers with acquisition costs. Eligibility requires the property to be your principal place of residence, you must not have owned residential property in Australia in the past two years, and the property must be valued below certain thresholds. Visit the Queensland Government State Revenue Office website (October 2026) for current conditions and application.
02Am I eligible for stamp duty concessions as a first home buyer in QLD?
Yes. Queensland offers concessions on transfer duty (stamp duty) for eligible first home buyers, including full duty elimination on new homes and vacant land for building. Concessions also apply to established properties with varying rates depending on the purchase price. Full eligibility depends on whether the property is your principal residence and your ownership history. The Queensland State Revenue Office administers these concessions and can provide your personalised assessment (Source: Queensland Revenue Office, October 2026).
03What are 5% deposit schemes and which lenders offer them?
A 5% deposit scheme allows eligible borrowers to purchase a property with as little as 5% down, rather than the traditional 10–20%. Lenders typically require mortgage insurance on the remaining loan and income and credit criteria apply. Housing Australia's Home Guarantee Scheme (administered through accredited lenders like those on our panel) supports eligible first home buyers, including single-income households and primary carers. Each lender has specific criteria for income, loan size and property type. We compare your eligibility across our 50 lenders to find the scheme that fits your situation.
04What is mortgage insurance (LMI) and how much will it cost?
Lenders mortgage insurance protects the lender if you default on a loan with less than 20% deposit. LMI is a one-off fee added to your loan balance and varies by lender, loan amount and loan-to-value ratio. For example, a $400,000 loan with 10% deposit (5% LMI) might cost $8,000–$12,000 depending on the lender. LMI is not refundable but disappears when your equity reaches 20%. Housing Australia schemes may offer cheaper or free insurance for eligible borrowers. We calculate your exact LMI cost as part of the assessment.
05Do first home buyers need a guarantor?
Not always. A guarantor is usually needed only if you cannot meet the lender's serviceability or deposit requirements without one. Guarantors agree to cover your loan if you default, and they pledge their home equity to secure the debt. Some lenders accept family gifts for deposits without a guarantee; others prefer a guarantor for confidence. Guarantor loans have a different risk profile and may attract different rates. We assess whether you need a guarantor or whether other structures (like parental contribution or gifts) work better.
Refinancing
5 questions06When is it worth refinancing your home loan?
Refinancing often makes sense when interest rates fall, allowing you to switch to a lower rate and reduce repayments or loan term. It also helps when you want to access equity to renovate, consolidate debt or invest. Some borrowers refinance to a better loan structure (like an offset account or split rate) or to remove a guarantor. Calculate your break-even point: loan exit costs and new establishment fees versus interest savings over time. Many lenders now offer low switching costs. We compare rates and structures across the panel to show you the true benefit before you decide.
07Can I use a cash-out refinance to fund renovations?
Yes. A cash-out refinance lets you borrow against your home's equity to fund improvements. If your home is worth $600,000 and you owe $400,000, you might refinance for $500,000 and take $100,000 to fund a renovation. Interest rates on home loans are usually lower than personal loans, and renovations can increase your home's value. Lenders assess your income and new loan-to-value ratio. Recent bank statements, photos of planned work and builder quotes strengthen your application. Cash-out refinances are common and handled efficiently by most of our panel.
08How do fixed and variable rates differ, and which should I choose?
A fixed rate stays the same for a set period (typically 1–5 years) regardless of RBA moves, giving budget certainty but limiting flexibility. A variable rate changes with the cash rate; rates fall during easing cycles but rise when the RBA tightens. Some borrowers split the loan: fixed portion for certainty, variable for flexibility and offset accounts. Current market conditions, your income stability and personal preference guide the choice. If rates are expected to rise, fixed offers peace of mind; if expected to fall, variable captures savings. Many borrowers use a split structure to balance both.
09What is an offset account and how does it save interest?
An offset account is a transaction account linked to your home loan. Money in the offset reduces the balance on which interest is calculated without needing to pay down the loan itself. For example, if you owe $300,000 and hold $30,000 in an offset account, interest is calculated on $270,000. The offset rate is often lower than savings accounts, and you retain access to the funds. Not all lenders offer offsets or offer them at the same conditions, so choosing a loan with a competitive offset is valuable for savers. Over a decade, a good offset can save tens of thousands in interest.
10Can I refinance if I have a bad credit history?
Yes, but options depend on how recent and severe the credit issues are. If the problem was years ago and you have since rebuilt (on-time payments, lower credit use), many mainstream lenders will consider you. If recent defaults or arrears exist, specialist lenders (non-banks) may be available but at higher rates. Switching to a better-performing loan structure after poor credit rebuilds your credit file. We can assess which lenders are likely to approve based on the age and nature of your credit history. Early conversations with a broker improve your refinancing options.
Investors
5 questions11What is negative gearing and is it a good investment strategy?
Negative gearing occurs when investment property expenses (mortgage interest, rates, maintenance, insurance) exceed rental income. The loss is tax-deductible against other income, reducing your tax bill. Negative gearing works best if you expect property capital growth to exceed annual losses over time. However, it requires sufficient income to service the shortfall without stress, and interest rate rises amplify losses. Positive gearing (income exceeds expenses) is more conservative and requires higher rents or lower debt. Neither is "better"—it depends on your cash flow, goals and local market. Tax-effective loan structures, like interest-only terms, are common for investors to minimise cash drain.
12Can I borrow against my home equity to buy an investment property?
Yes. You can refinance your owner-occupied home or access equity via a second mortgage to fund an investment property purchase. This works well if your home has appreciated and you have serviceability. Lenders typically want the investment property to cover its own debt, so rental income matters. You will have two loans: one on the owner-occupied home and one on the investment property. Interest on the investment loan is tax-deductible. Some borrowers use a split strategy where they draw from the owner-occupied equity for a deposit, then obtain a separate investment loan for the property. We structure this efficiently to maximise tax benefits.
13What is interest-only lending and when do investors use it?
Interest-only loans require you to pay only interest for a set period (typically 5 years), not principal. Repayments are lower than principal-and-interest loans, freeing up cash flow for expenses or additional investments. At the end of the interest-only term, the loan converts to principal-and-interest or you refinance. Interest-only is popular with investors because it minimises annual cash drain and interest is fully tax-deductible. However, the loan doesn't reduce and you don't build equity until principal repayment starts. Using interest-only strategically (e.g., the first 5 years of an investment property) can boost serviceability and tax deductions.
14How do lenders assess serviceability for investment loans?
Lenders use serviceability tests to confirm you can repay. For investment property loans, they calculate the rental income (usually the lease or market rent) and apply a discount (e.g., 75–80%) to be conservative. They compare this to your loan repayments. Some lenders require rental income to cover 110% of interest; others take a broader view of your total income and expenses. Owner-occupier income is usually counted in full. If the investment property doesn't generate enough rent alone, your personal income bridges the gap. Tax deductions and depreciation are sometimes considered. Strong serviceability demonstrates you can weather vacancies and rate rises without stress.
15Should I use a family trust or company to buy investment property?
Trusts and companies offer asset protection and tax planning benefits for investors. A family trust holds property in trust for beneficiaries and can distribute income to lower-income family members (income splitting). A company is a separate legal entity and offers asset isolation. However, both add complexity and ongoing costs (accountant fees, trust deeds, company registrations). Lenders assess both structures but may require personal guarantees. Whether a trust or company is worthwhile depends on your portfolio size, tax position and liability concerns. We recommend discussing ownership structures with your accountant before buying, and then matching the loan to your chosen entity.
Self-employed
4 questions16How do lenders assess income for self-employed borrowers?
Self-employed income is assessed on tax returns and accountant-prepared financial statements. Most lenders require 2 years of trading history to see consistent profitability. They typically average income over the past 2 years or take the most recent year if it's higher. Some lenders allow YTD (year-to-date) income if you're in a strong position. Personal drawings from a business are assessed as salary; dividends from a company require corporate tax returns. Inconsistent income (e.g., fluctuating sales) is averaged across the period, reducing borrowing capacity. If you've just started, few lenders will assist; you'll need to wait 2 years or provide a substantial deposit (20%+).
17What is a low-doc loan and do I need one as self-employed?
Low-doc (low-documentation) loans are designed for self-employed and contractor borrowers with limited or complex documentation. Instead of full tax returns and financial statements, you may provide a statutory declaration of income or bank statements showing deposits. Low-doc lenders charge higher interest rates (typically 0.5–1.5% above standard) to offset the documentation risk. You generally need to have been trading for 2–3 years and show consistent income through the bank. If your tax records are clean and available, a standard self-employed loan (with full docs) offers better rates. Low-doc is a fallback for those with messy records or very recent business start.
18Can the ATO's 2-year rule delay my home loan approval?
Yes. The ATO's strict 2-year rule requires self-employed borrowers to have 2 full years of tax returns showing income before most lenders will approve. This rule exists to filter out unproven businesses. However, lenders' flexibility varies: some allow a 3rd year (current) return if it's strong; others accept bank statements as supplementary proof of income in year 2. Very few lenders will approve before 2 years unless you have significant equity (20%+) or income from other sources. Starting early with a broker helps you understand which lenders are flexible and which conditions might apply to your situation.
19Is my spouse's PAYG income useful if I'm self-employed with low income?
Yes. Joint applications combine both incomes. If your spouse earns stable PAYG income and you're self-employed, lenders will add the PAYG income in full and average your self-employed income over 2 years. This approach often boosts borrowing capacity. If your spouse is stronger financially, they may be the primary applicant and you a secondary applicant (or co-borrower). Some structures allow you to be added later once your business stabilises. A broker can model both options (your income only vs. joint) to show the benefit. Many self-employed couples use this strategy to get into the market sooner.
SMSF (Self-managed super)
4 questions20Can my SMSF borrow money to buy investment property?
Yes, but under strict rules. An SMSF can borrow to acquire residential or commercial property if the loan is non-recourse (the lender's only security is the property itself, not other SMSF assets). The SMSF trustee, not individual members, signs the loan documents. The borrowing must be in the fund's name for investment purposes, not personal use. Borrowing capacity depends on the SMSF's assets and member income, not necessarily on the fund balance. You'll need AFS-licensed advice to set up the structure and confirm it complies with superannuation law. SMSF property loans typically have higher rates and deposit requirements (often 30%+) than residential lending because of the regulatory complexity.
21What is in-house lending and why is it restricted?
In-house lending occurs when an SMSF lends money to a member or member's business. Superannuation law prohibits this because it creates conflicts of interest and allows trustees to benefit personally. There are rare exceptions for key-person insurance loans in small businesses, but these are tightly monitored. The ATO treats breaches seriously, with penalties including disqualification of the trustee. To avoid in-house lending issues, SMSFs must borrow from external lenders (banks, non-bank lenders) rather than from member savings or related entities. This is a critical compliance point when setting up SMSF property investment.
22What are the tax benefits of owning investment property in an SMSF?
SMSF property ownership offers several tax advantages. Investment deductions (interest, rates, maintenance, insurance) reduce income subject to tax, which is taxed at the fund's rate (15%, or lower for concessional contributions) rather than personal income tax rates. Capital gains are taxed at half the fund's rate on realisation. Rental income is quarantined within the super environment, accumulating tax-efficiently. Transition to retirement rules allow members aged 55+ to access income in a tax-effective way. When you retire and access the fund, investment income becomes tax-free in the pension phase. The combination of deductions, lower fund tax and eventual tax-free growth makes SMSFs attractive for serious property investors, but administrative costs and compliance complexity must be considered.
23How much deposit do I need to buy property through an SMSF?
Most SMSF lenders require a minimum 30% deposit, some 40%. This is higher than residential lending (10–20%) because the SMSF lending market is specialist and higher-risk from a lender's perspective. You'll need to demonstrate that the SMSF has or can accumulate the required deposit before drawdown. Deposit funds can come from member contributions, rollovers, or existing fund assets. Some lenders allow the SMSF to drawdown progressively on a construction loan. Non-recourse borrowing limits the lender's recourse, justifying the higher deposit requirement. Starting with a SMSF property investment strategy 2–3 years in advance allows time to save the deposit through contributions and growth.
Construction loans
4 questions24How do construction loans work and when do I draw the funds?
Construction loans release funds in stages (called progress draws) as the build advances. You sign a contract with the builder specifying payment milestones (e.g., 25% on slab, 50% on frame, 75% on lock-up, 100% on completion). The lender conducts inspections before each draw to confirm work quality and progress. You pay interest only on drawn amounts until completion, then the loan converts to a principal-and-interest home loan (or you refinance). Progress draws typically occur monthly or quarterly and take 1–2 weeks to process. This structure reduces borrowing costs during construction and ensures the builder is paid in line with actual progress, not upfront lump sums that create risk for borrowers.
25Do I need a separate loan for the land and the construction?
Sometimes. A single construction loan can cover both land purchase and building costs if you finance them together. However, if you already own the land, a separate construction loan for the build is common. Some lenders prefer to lend only on the finished asset, not the land separately. Your situation—whether you own the land, have it on contract, or are buying and building together—affects the loan structure. Most modern construction loans cover the entire package (land, construction, interest during build) in a single facility that converts to a home loan on completion. We structure this based on your timeline, land status and the builder's requirements.
26What happens if the construction goes over budget or time?
Construction loans include a contingency amount (usually 5–10% of the build cost) for cost overruns. If the build exceeds this, you'll need additional funds, either from your own savings or by increasing the loan (if the lender approves). Time overruns extend the interest-only period, increasing your interest costs. Your contract with the builder should specify penalties for delays and cost controls to minimise risk. Budget conservatively and allow for contingencies when planning a build. Some construction loans also have fixed completion dates; if the builder is late, costs may be your responsibility. Clear communication with the builder and lender throughout the project reduces surprises.
27Can I get a construction loan if I'm self-employed or have irregular income?
Yes, but with conditions. Self-employed borrowers typically need 2 years of tax history and strong serviceability to cover construction interest (interest-only payments during the build) plus principal repayments once complete. The full principal-and-interest repayment capacity is assessed upfront, so the loan must be serviceable even after the build is finished. Some lenders are stricter with construction lending to self-employed; others consider it routine. Documentation is important: complete tax returns, financial statements and accountant's letters strengthen the application. If serviceability is tight, a partner's PAYG income, larger deposit or extended interest-only period post-completion can help approval.
Credit issues
5 questions28How long do defaults and late payments stay on my credit file?
Late payments (30+ days) stay on your credit file for 5 years from the payment date. Defaults (often recorded after 60+ days unpaid) also remain for 5 years. After 5 years, they're removed automatically. However, their impact fades over time: a 4-year-old default matters less than a recent one. Bankruptcy records last 7 years. During the 5-year period, you can still obtain credit, but rates are higher and options fewer. Rebuilding your credit through on-time payments and lower credit utilisation improves your position year on year. After 5 years, the mark disappears entirely, and lenders see a clean file. Starting a rebuild immediately after a problem is the quickest path to loan approval.
29Can I get a home loan after a divorce or separation?
Yes. A separation doesn't directly prevent a loan, but it can complicate finances if joint debts exist or if asset division is ongoing. Lenders assess your post-separation income and debts independently. If you're liable for a portion of the ex-partner's debts or support obligations, these reduce your borrowing capacity. Ensuring the family law agreement is finalised before applying improves your file. Some lenders want to see that properties are settled and debts divided before lending. Speak with a family lawyer to clarify your financial obligations and then provide the broker with a clear post-separation financial picture. Rebuilding a clean credit file after separation takes 6–12 months of on-time payments.
30What does a credit score mean, and how does it affect my loan approval?
Credit scores (typically 0–1,200 in Australia) are generated by credit reporting agencies based on your credit history, payment patterns, credit inquiries and defaults. A higher score indicates lower risk. However, mortgage brokers and lenders focus more on your actual credit history (defaults, late payments, bankruptcies) than on a single score. A score of 700+ is generally considered good; 800+ is excellent. That said, a borrower with a 600 score and a recent default will be declined by most mainstream lenders, while a borrower with a 700 score and no recent issues will be approved. Lenders look at the full picture: income, debt-to-income ratio, deposit and employment stability matter as much as credit score. Rebuilding after a problem is a matter of consistent, on-time payments.
31Can I refinance out of a high-rate loan if I had credit problems?
Yes, but it depends on how recent the problems are and how much you've rebuilt. If your credit issue was 2+ years ago and you've made all payments on time since, mainstream lenders may refinance you to better rates. If the issue is recent (within 12 months), you'll remain in the specialist/non-bank market at higher rates until time passes. The key is showing a clear trend of improvement. Refinancing to a slightly better rate after 2–3 years, then stepping up to mainstream after 5 years, is a common path. Each refinance to a better rate builds confidence in your file and eventually returns you to competitive pricing. Starting the refinancing process early—even if the rate is only marginally better—demonstrates commitment to your lender.
32What if a lender declines my application—what can I do?
A decline can be for serviceability (income too low), credit history (recent defaults), employment concerns (contract ending soon) or deposit (insufficient funds). Ask the lender for detailed decline reasons. Many declines are addressable: increase your deposit, get a guarantor, reduce other debts, improve your credit file, or wait for a problem to age off (e.g., a default from 2 years ago is less damaging than one from 3 months ago). Some lenders decline, but other lenders (particularly non-banks or specialists) may approve the same applicant. A broker's value is testing multiple lenders and understanding which alternative structures (like a guarantor or guarantor removable in 2–3 years) overcome the decline. Never assume one decline is final.
Working with Esteb & Co
8 questions33How does the 20-minute call work and what will you ask me?
The 20-minute call is a free conversation with Richard to understand your situation. He'll ask about your goal (buying a home, refinancing, investing), any properties involved (purchase price, current loan balance), your income (employment, self-employment, other sources), family circumstances (single, married, dependants) and any credit issues (defaults, late payments, divorces). He'll also confirm your timeline (urgent, next month, next year). This information allows us to run a quick assessment of which lenders are likely to approve and what structure suits you best. At the end of the call, Richard explains next steps: either a formal 2-minute assessment or a detailed application. No credit checks or obligation at this stage.
34What happens after the initial call—how long does approval take?
After the call, if you decide to proceed, you complete a formal loan application and provide documents (payslips, tax returns, bank statements, proof of identity). We lodge the application to the lender(s) within 24 hours. Most lenders provide a formal approval (in principle) within 3–5 business days once documents are received. Full final approval (subject to valuation and clear title) typically takes 10–15 business days. In urgent situations, we can fast-track some lenders to approval in 48 hours. The timeline depends on document completeness and lender capacity. We manage the process end-to-end, chasing documents and lender responses so you don't have to.
35Most clients pay nothing: how are you paid?
Most clients pay nothing: the lender pays us when the loan settles. Complex or private-lending files may carry a fee, quoted in writing and agreed before we recommend anything. This fee-free model aligns our interests with yours—we only earn money when you get a loan. Our payment comes from the lender as a commission, typically 0.6–1% of the loan amount. On a $500,000 loan, that's $3,000–$5,000 to us from the lender, not from you. For complex cases (bad credit, non-bank lending, private loans), we may negotiate a one-off file fee (usually $500–$2,000) to cover our additional broker time. We always disclose any fee in writing before you commit.
36What is Connective and how does your ACL work?
Connective Credit Services Pty Ltd (ACL 389328) is our aggregator—the licensed credit provider under whose authority we operate. Connective holds the Australian Credit Licence, and we (Esteb & Co) are authorized representatives under that licence. As Credit Representatives 574070 and 574071, Richard and the company provide credit assistance (broking, advice) under Connective's license. This structure is standard in the broking industry and ensures consumer protections (ASIC regulation, dispute resolution) apply to our advice. You can verify our credentials at connectonline.asic.gov.au using CR number 574071 or 574070.
37What if something goes wrong—how do I complain?
We welcome feedback and complaints. If you're unhappy with our service, first speak with Richard directly (0485 091 282 or ricky@estebandco.com). We'll aim to resolve most issues within 24 hours. If you're not satisfied, you can lodge a formal complaint with Connective (our aggregator) in writing. Connective investigates and responds within 21 days. If Connective's response doesn't satisfy you, you can escalate to the Australian Financial Complaints Authority (AFCA, ref. 117963) for free independent dispute resolution. AFCA is funded by the financial industry and resolves disputes at no cost to consumers. Our goal is to resolve issues quickly at source; escalation is a last resort.
38How is my personal information protected and what is your privacy policy?
We collect your personal information (name, income, credit history) to assess your loan eligibility and lodge applications with lenders. This information is held securely and accessed only by Esteb staff, Connective and the lenders involved in your application. We do not sell or share your data with third parties except as necessary to process the loan (e.g., to the lender, valuer, solicitor). We comply with the Privacy Act 1988 and the Australian Consumer Law. You have the right to access your information and request corrections. Our full privacy policy is available at estebandco.com/privacy-policy. If you have privacy concerns, contact Richard directly.
39Can you help if I'm in a regional area or interstate?
Yes. We operate across all states and serve clients nationwide. While our office is in Ashmore, QLD, we work with lenders and borrowers in every state. Phone and email allow us to manage applications remotely. If you're in NSW, Victoria or WA, we still have access to your state's specialist guides (e.g., NSW first home buyer schemes, WA stamp duty concessions) and lenders who focus on your area. Timing and availability may differ slightly for interstate applications (e.g., some state schemes have shorter application windows), so early contact helps. We've successfully financed interstate borrowers and property investors in every major Australian city.
40Are you a member of any professional or regulatory bodies?
Yes. Richard and Esteb & Co are members of the Mortgage and Finance Association of Australia (MFAA, ref. 937494), the peak professional body for brokers in Australia. MFAA membership signals commitment to a code of conduct, professional standards and consumer protection. We also operate under ASIC regulation via our credit licence (ACL 389328 through Connective) and are bound by the National Consumer Credit Protection Act. These memberships and regulatory obligations ensure we act in your best interests and comply with strict lending and advice standards. Any concerns about our conduct can be raised with ASIC, AFCA or MFAA.
Ready to explore your options?
Start the free 2-minute assessment and see which lenders fit your situation — or book a 20-minute call with Richard to discuss your specific circumstances.